Privacy Policy

1. Information we collect

We may collect information that you provide directly, including:

• Your name, email address and phone number.
• Pickup and destination details, preferred moving date, requested service and move requirements.
• Messages, enquiries, feedback and other information you submit through our forms.
• Your email address when you subscribe to our newsletter.

Our server may also record basic technical information such as IP address, browser type, device information and pages visited for security and website operation.

2. How we use your information

We use collected information to:

• Respond to enquiries and prepare moving quotations.
• Plan, coordinate and provide requested packing or relocation services.
• Communicate about bookings, schedules and service updates.
• Send newsletters when you have chosen to subscribe.
• Protect the website, prevent misuse and improve our services.
• Meet applicable legal, accounting or regulatory obligations.

3. Cookies and website technologies

Our website may use essential cookies or similar technologies needed for security, session management and normal website functionality. Third-party content, such as maps or videos, may set its own cookies according to the provider’s privacy policy.

4. Sharing of information

We do not sell or rent personal information. We may share information only with employees, moving partners, transport providers, storage providers, technical service providers or authorities when reasonably necessary to deliver a requested service, operate the website, protect legal rights or comply with law.

5. Data retention

We retain information only for as long as reasonably required to respond to enquiries, provide services, maintain business records, resolve disputes and satisfy applicable legal obligations. Newsletter subscribers remain on the list until they unsubscribe or request removal.

6. Data security

We use reasonable administrative and technical safeguards to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure.

7. Your choices and rights

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable law and legitimate record-keeping requirements. You may also unsubscribe from marketing communications at any time.

8. Third-party links

Our website may link to third-party websites or services. We are not responsible for their content, security or privacy practices, and we recommend reviewing their policies before providing information.

9. Children’s privacy

Our services are intended for adults arranging moving and relocation services. We do not knowingly collect personal information from children.

10. Policy updates

We may update this policy when our services, website or legal obligations change. The revised version will be published on this page with a new “Last updated” date.